Employee Benefits Administrator
Location: Central Manchester (Hybrid: 3 days in office, 2 days home)
Salary: Up to £32,000 per annum
About the Role:
Our client, a leading financial advisory firm based in central Manchester, is seeking an organised and proactive Employee Benefits Administrator to join their growing team. This is an excellent opportunity for someone with strong attention to detail, excellent communication skills, and a passion for delivering outstanding client service.
Key Responsibilities:
-
Process new business for Auto Enrolment, Group Personal Pension, Group Risk, Group Private Medical Insurance (PMI), and Cashplans.
-
Act as the key point of contact for a portfolio of corporate clients, keeping them informed throughout the lifecycle of new business, renewals, and general enquiries.
-
Issue Letters of Authority or Appointment and ensure all documentation is returned promptly.
-
Liaise with clients to obtain required data for quotations and ensure information meets scheme rules and client needs.
-
Obtain and collate quotations from providers at both new business and renewal stages for Adviser review.
-
Liaise with providers to ensure accurate and timely processing of schemes.
-
Analyse and format data to ensure compliance with scheme definitions and rules.
-
Set up new Employee Benefits Schemes, manage joiners/leavers for PMI, and process Group Risk claims.
-
Renew or switch schemes as directed by the Adviser team and ensure policy documents and accounts are checked and issued.
-
Produce governance reports for Group Pensions and provide client analytics for the Adviser team.
-
Manage incoming calls, emails, and post professionally, redirecting where required.
-
Maintain the back-office system with up-to-date client records, manage client fees, issue invoices, and follow up on aged debt.
-
Ensure all work for assigned clients is managed within agreed Service Level Agreements (SLAs).
What’s on Offer:
-
Competitive salary up to £32,000
-
35-hour work week with hybrid working (3 days office, 2 days home)
-
25 days holiday plus bank holidays, including 1 birthday holiday and loyalty holidays for long service
-
Christmas closure (retain 3 days from allowance)
-
Profit Sharing Scheme and Perks Benefit Scheme
-
Auto-enrolment pension, increasing with length of service
-
Private Medical Insurance (after 12 months) and Life Assurance
-
Long-term service awards and fully funded company social events
-
Generous study and training program to support career development
Skills & Attributes:
-
Excellent organisational skills and attention to detail
-
Strong communication skills, both written and verbal
-
Ability to manage multiple tasks and prioritise effectively
-
Professional and proactive approach to client service
-
Experience in employee benefits administration is desirable but not essential; full training will be provided
How to Apply:
If you are enthusiastic, detail-oriented, and ready to join a supportive and dynamic team, apply today
Sector:
- Financial Services
- Financial Planning
- Employee Benefits
