We are working with a leading national financial services organisation that has experienced exceptional growth over recent years. They are now seeking to recruit an additional IT Support to join their growing team. Now is a great time to join a stable, ambitious business where your work will make a visible impact.
Role overview
We are recruiting an organised, customer-focused IT/Systems professional to action incoming IT tickets and provide day-to-day systems and data administration. This is an operational, hands-on role that sits within a small IT & Systems team and is ideal for someone who has worked in a similar position and is comfortable supporting internal colleagues by phone and email.
Key responsibilities
- Review, prioritise and action IT tickets using the internal ticketing system, keeping staff updated on progress.
- Provide practical troubleshooting and first/second-line support across internal systems and cloud services.
- Support new starters with timely access to software and systems; remove leavers and manage hardware retrieval.
- Run daily bulk client data uploads and carry out manual data cleansing projects to keep system information accurate.
- Maintain master lists for company hardware, software licences and access rights; undertake monthly licence reviews.
- Update SharePoint and other internal sites with approved documents and changes.
- Complete monthly IT security checks and follow up with line managers on outstanding training.
- Assist with testing new processes, updating IT documentation and supporting technology changes or office moves.
- Work collaboratively across teams, provide cover for colleagues and contribute to relevant company projects.
Skills, experience & qualities
- Proven experience in a similar operational IT or data role, ideally within a professional services or financial services environment.
- Practical working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Experience using ticketing systems and managing your own queue of tickets is highly desirable.
- Experience with data entry, data cleansing and maintaining accurate records.
- Familiarity with SharePoint and automation tools such as Power Automate is desirable.
- Strong verbal and written communication skills; confident supporting colleagues by phone and email.
- High standards of confidentiality and an ability to work with sensitive client and employee data.
- Organised, deadline-driven and comfortable working in a changing environment.
Salary & benefits
- Basic salary to £30,000 per annum
- Discretionary bonus
- Hybrid working model – typically 2 days in the office per week and 3 days WFH
- 25 days holiday plus bank holidays, with buy/sell option
- Group Life Assurance (x4)
- 5% employer pension
- Private Medical Insurance
- Group Income Protection
- Ongoing training and development, with a focus on personal development plans
Working pattern & location
- Full-time role
- Hybrid: typically, two days in the office per week and 3 days WFH
- Bath office
About the team & culture
You will join a collaborative, adaptable and accountable IT & Systems function that values clear communication, continuous improvement and practical solutions. The organisation places strong emphasis on compliance, data protection and supporting colleagues across a rapidly growing business.
Sector:
- Financial Services
- General Insurance
- Financial Planning
- Asset & Investment Management
- Pensions
- Employee Benefits
