Claims Team Leader

  • Location

    Bedfordshire, England

  • Sector:

    General Insurance

  • Job type:


  • Salary:

    £35000 - £40000 per annum

  • Contact:

    Jodie Ambridge

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


MB Fitzgerald are currently representing a market leading, international insurance group who are currently seeking a claims executive/ team leader to join their vibrant team based in Bedford.

Role Definition

Administer clients' claims in accordance with the relevant Company policies. The job holder will have significant contacts with clients/third parties and may be required to conduct some of their transactions face to face.


  • Develop strong relationships with clients
  • Deal with incoming enquiries from clients, insurers and third parties
  • Deal with client claims and settlements
  • Accompany other members of staff on client visits as appropriate
  • Behave with all clients (both internal and external) fairly and ethically
  • Develop strong relationships with markets
  • Negotiate with markets to achieve the best outcome for the client
  • Maintain any ongoing delegated authority contracts appropriately and cost effectively
  • Create comprehensive claims documents
  • Ensure up to date records are maintained at all times on the Company systems


  • A solid grasp of the Companies policies and procedures has developed
  • Confident and able to produce a strong first impression
  • Attention to detail with ability to produce accurate documentation
  • Ability to work effectively within a team
  • Prioritisation and organisational skills
  • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders with the ability to explain complex issues clearly
  • Willingness to study for professional examinations

Knowledge and Experience

  • Preference will be given to job holders who have previous experience of working in a team or customer focused environment
  • Familiar within both the Lloyds and company markets
  • Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
  • Understanding of processes and procedures within the insurance market and the impact this has on the claims process

*Next Stage*

Please send us your application if you feel this opportunity is of interest and we will be in contact shortly. Please visit the MB Fitzgerald website for more vacancies. MB Fitzgerald will treat your application in the strictest of confidence and we thank you for your interest shown.