We’re partnering with a well-established, client-focused financial services organisation who are looking to appoint an experienced Team Manager to lead their Client Experience team - consisting of Paraplanners and IFA Administrators.
This is a brilliant opportunity for a confident and people-focused leader to take ownership of a high-performing team that plays a vital role in supporting financial planning advisers and delivering an exceptional end-to-end client experience.
You’ll be joining a business that genuinely values service excellence, continuous improvement and developing its people - where your leadership will directly shape how clients experience the organisation every day.
The Role
As Team Manager, you’ll be responsible for leading, coaching and developing a mix team of Paraplanners and IFA Administrators who support advisers and clients across a range of financial planning activities.
You’ll ensure the smooth running of daily operations, maintaining high standards across client communication, workflow management and service delivery, while also driving engagement, performance, and continuous improvement within your team.
This is a role where you’ll need to balance people leadership with operational oversight - keeping a close eye on SLAs, quality, and capacity while creating a supportive, high-energy team culture.
We’re looking for someone who brings
A Diploma in Financial Planning (or working towards) would be advantageous, but is not essential.
If you’re a hands-on leader who enjoys improving processes, developing people and delivering exceptional client service within a financial planning environment, this is a fantastic opportunity to step into a visible and influential role.
- Minimum 3 years’ experience in a financial planning/wealth or wider financial services environment - within a similar position
- Previous experience leading or supervising a team
- A strong understanding of workflows, SLAs and performance management
- Excellent coaching, communication and organisational skills
- Confidence using CRM and scheduling systems
- A calm, solutions-focused approach to problem solving
- The ability to lead through change while keeping teams engaged and motivated
- What’s in It for You
- Salary up to £45,000
- Discretionary bonus scheme
- Hybrid working – 3 days in the office & 2 days working from home
- Full company benefits package
- The chance to lead a key operational team within a growing financial planning business
- Genuine opportunity to shape service delivery and make a visible impact
- Supportive leadership culture with a strong focus on development