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Operations Manager

  • Lancashire, Blackpool
  • Permanent
  • up to £50,000 plus company benefits

Job details.

Operations Manager, Payment Control and Investigations Team

Location: Blackpool, hybrid working available
Type: Full-Time
Salary: negotiable up to around £50,000 plus comprehensive benefits package

About Us

Our client is a leading wealth and Investment management firm dedicated to providing exceptional service and innovative solutions to their clients.  We are looking for a talented individual to join their team as the Operations Manager for the Payment Control and Investigations team.

Summary/Job Purpose

We are seeking an experienced and motivated Operations Manager to lead and manage the Payment Control and Investigations team. The successful candidate will ensure that day-to-day functions are completed efficiently, prior to deadlines, and in compliance with legal, regulatory, and company procedures.

Key Responsibilities

  • Operational Management:

    • Ensure real-time escalation of operational risks, incidents, and errors to Head/Deputy Head of Operations.
    • Identify and implement workflow improvements to enhance processing efficiency, including automation and system development.
    • Ensure accurate daily and monthly income payments through automated processes.
    • Review and amend outgoing payments to comply with country-specific requirements.
    • Ensure all payment requests are authorized appropriately and processed timely.
    • Monitor payment queues to meet currency deadlines and authorize payments as needed.
    • Manage cheque payments and deposit processes.
  • Team Leadership:

    • Coordinate tasks and delegate responsibilities to ensure smooth team operations.
    • Distribute workload to maintain high standards of work.
    • Conduct annual and interim performance reviews, set performance goals, and manage team absences.
    • Encourage and develop team members through mentoring, training, and coaching.
    • Provide ongoing feedback and document performance reviews.
  • Technical and Compliance:

    • Perform daily Nostro reconciliations and direct debit mandate reconciliations.
    • Resolve internal and external queries professionally.
    • Ensure departmental procedures are reviewed and updated biannually.
    • Maintain knowledge of industry trends and regulatory changes.
    • Undertake and complete all assigned e-learning and CPD.

Competencies and Skills

  • Technical Expertise:

    • Solid experience in wealth management or banking operations with a focus on people management.
    • In-depth knowledge of Avaloq, SWIFT, IGT, and BACS processes.
    • Proficiency in Excel and Word.
  • Regulatory Awareness:

    • Strong understanding of UK and International banking regulations.
    • Adherence to all relevant policies and procedures.
  • Core Skills:

    • Attention to detail and accuracy.
    • Ability to work calmly under pressure and meet daily deadlines.
    • Strong problem-solving skills and adaptability.
    • Excellent communication, influencing, and interpersonal skills.
    • Proven ability to motivate and manage a team effectively.
    • Strong organizational skills and the ability to build relationships internally and externally.

On offer: 

  • Competitive basic salary of up to £50,000 
  • This is an exceptional opportunity to join a highly regarded wealth management business that will allow you to progress your career in the future.
  • You will be supported to undertake all financial planning exams.
  • Competitive basic salary, negotiable depending on experience
  • Pension, PMI, Income Protection, Flexi Benefits
  • 25 Days Holiday plus Bank Holidays
  • Hybrid working, minimum 3 days per week in office - as a managerial role it will be part of your duties to make sure you are in the office when required
  • Working hours are 8:30-5pm, 37.5 hrs/ week


  1. Financial Services
  2. Financial Planning

David Everingham

Director - Financial Services

Contact Us

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