Intermediary Relationship Manager

  • Location


  • Sector:

    Financial Planning, Financial Services, Wealth Management

  • Job type:


  • Salary:

    £60000 - £72000 per annum + Bonus & Benefits

  • Contact:

    Thomas Williams

  • Contact email:

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Thomas Williams

Our client is a successful Investment Management business with offices across the UK. They currently seek to recruit for an Intermediary Relationship Manager to join their team. The role will be to manage, develop and service a panel of qualified existing / new IFAs and clients across the West of England and South Wales. The role will be covering these areas but would require an individual to travel to the London offices around once a week.



  • Work in conjunction with the regional Business Development Managers to sign-up new IFA firms to use the platform.
  • Take the lead for Discretionary / RIS new business generation from a panel of new and existing IFA firms.
  • Attend & present at new client meetings; conduct portfolio analysis and draw up investment proposals.
  • Ownership of the Discretionary / RIS gross and net new business targets.
  • Identify, upsell and x-sell opportunities within the existing IFA panel. Work with BD to achieve the overall regional Platform and Investment solutions targets.


  • Prepare for, undertake and attend (when required) annual client reviews in order to retain existing business.
  • Attend and hold regular IFA Meetings (in conjunction with BDMs, where relevant).
  • Carry out portfolio restructuring & investment phasing work.
  • Carry out annual client tax work involving CGTs / ISAs.
  • Work towards meeting retention targets set on an annual basis.
  • Deal with Client queries.

Compliance & Conduct

  • Keep annual client suitability up to date.
  • Obtain annual CPD and Statement of Professional Standing.
  • Undertake annual T&C, including product training and tests.
  • Work towards competent sign off on an annual basis as part of the certification regime and adhere to the conduct rules.
  • Attend and contribute to monthly regional meetings.
  • Mentor ARMs in regional team.


  • Sales Experience and commercial awareness
  • People Management experience.
  • Relationship building skills in order to rapidly establish a high level of trust with the clients, both in terms of professional and personal competence and trustworthiness
  • Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service
  • Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the clients and wealth managers, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness
  • Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with clients, wealth managers and colleagues across the company. The ability to ensure that 2 necessary actions are taken to service clients, whilst maintaining positive relationships externally and internally


  • Knowledge of discretionary investment management administration, including tax wrappers.
  • Knowledge of Pershing systems and procedures would also be beneficial.
  • Commercial awareness in order to identify appropriate target segments and lists, and to profile prospects appropriately, understanding the context of their situation and businesses as well as the implications for the overall business.


An industry relevant examination (such as to CISI PCIAM) is required to be CISI Level 6.

Ability to have and hold a relevant SPS and maintain ongoing annual CPD requirements.


To £72,000 Basic Salary


Excellent Benefits Package