Household Claims Handler

  • Location

    Stevenage, Hertfordshire

  • Sector:

    General Insurance

  • Job type:


  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Jodie Ambridge

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


MB Fitzgerald are excited to be working on a fantastic new position as a claims handler. The role is to provide a high quality, empathetic claims service to our policyholders and ensure that claims are handled efficiently and in accordance with policy terms and conditions whilst meeting agreed service levels.

  • Display empathy and understanding of the claim from initial notification through to settlement, ensuring compliance with FCA Regulations at all stages.
  • Take responsibility and be accountable for ensuring claims are settled in a timely and efficient manner, within agreed authority limits and service level agreements.
  • Be aware of and comply with the general principles of Treating Customers Fairly.
  • Take full responsibility to ensure that incoming calls are answered within agreed service levels.
  • Identify recoveries, and correspond with third parties to discuss liability, identify negligence, and initiate the recovery through to completion.
  • Be pro-active when dealing with claims, and ensure that claimants are kept fully updated with the progress of their claim.
  • Identify and deal with any complaints in accordance with FCA regulations, and take ownership to resolve any issues that may occur.
  • Identify and deal with potential fraud and ensure all relevant enquiries are made.
  • Appoint relevant suppliers and maintain professional relationships with all
  • external providers including Loss Adjusters


  • proven ability of handling complex household claims,
  • a self-starter with excellent organisational skills and be able to work under pressure
  • A positive pro-active approach to their work, coupled with strong negotiation and communication skills is paramount
  • Customer focused with full empathy of the claimant.
  • Confident telephone manner

*Next Stage*

Please send us your application if you feel this opportunity is of interest and we will be in contact shortly. Please visit the MB Fitzgerald website for more vacancies. MB Fitzgerald will treat your application in the strictest of confidence and we thank you for your interest shown.