Customer Relations Offier

  • Location

    London

  • Sector:

    General Insurance

  • Job type:

    Permanent

  • Salary:

    £35000.00 - £50000.00 per annum

  • Contact:

    Teri Mortier

  • Contact email:

    tmortier@mbfitzgerald.co.uk

  • Job ref:

    BBBH3130_1630518038

  • Published:

    20 days ago

  • Expiry date:

    2021-10-01

  • Startdate:

    ASAP

  • Consultant:

    Teri Mortier

Role: Customer Relations Officer

  • Global Insurance Company
  • Flexible working
  • Excellent career path
  • Great salary and benefits including extra holidays
  • An experiened Customer Relations Officer / Complaints Officer is required for this challanging but rewarding role supporting the CRM of this leading Insurance company with the development, implementation and maintenance of the company's Customer Relations Framework
  • Maintaining service levels
  • Provding a competant service to stakeholders ensuring fair customer outcomes
  • Excecute delivery of exeptional customer service in relation to complaints

Experience Required

  • Insurance related complaints / Customer Relations experience
  • Full understanding of FCA DISP rules
  • Strong investigative experience
  • Service excellence
  • Building defect experience would be highly benificial but a knowledge of general insurance products will be fine.