Customer Relations Officer - Complaints

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    General Insurance

  • Job type:

    Permanent

  • Salary:

    £22000.00 - £30000.00 per annum

  • Contact:

    Teri Mortier

  • Contact email:

    tmortier@mbfitzgerald.co.uk

  • Job ref:

    BBBH2844_1616693875

  • Published:

    about 2 months ago

  • Expiry date:

    2021-04-24

  • Startdate:

    ASAP

  • Consultant:

    #

Role: Customer Relations Officer - Reporting Analyst

Reporting to the Customer Relations Manager of this Global Insurance Company in the heart of Nottingham. This technical and analytical driven role requires an individual who can locate, organise, analyse, evaluate and report complaints data to drive informed business decisions.

The successful role holder will be able to produce agreed complaint reports accurately, including the FCA complaints returns for the RMAR. They will also use their technical knowledge to review existing procedures and reports with a view to improving process and output.

In addition, the role holder will undertake effective Root Cause Analysis of all complaints, including cases handled by third parties with delegated complaint handling authority, as well as those referred to the Financial Ombudsman Service. In addition, identify trends and systemic risks in respect of multiple complaint types across all consumer business lines in the U.K.

Experience Required:

  • Strong analytical and data reporting skills
  • Experienced user of Excel and Access and ideally SQL
  • Insurance or Financial Services background