Client Experience Executive

  • Location

    Weybridge, Surrey

  • Sector:

    Financial Services, Employee Benefits

  • Job type:

    Permanent

  • Salary:

    £24000 - £25000 per annum

  • Contact:

    Ben Everingham

  • Contact email:

    beveringham@mbfitzgerald.co.uk

  • Job ref:

    BBBH1667_1557739186

  • Published:

    over 1 year ago

  • Expiry date:

    2019-06-12

MB Fitzgerald are working with one of our best clients who are looking for a candidate with strong IT skills and an interest in pursuing a career within Employee Benefits.

This is an essential, client-facing role within the business and requires an individual who puts delivering exceptional and seamless client service at the heart of all they do.

Key Responsibilities

  • To own & manage all aspects of the client experience proposition including the building and launching of a site from start to finish as well as day-to-day customer service
  • To manage the capture of all accurate and relevant data required to build a client's site.
  • To liaise with clients and resellers throughout the process to manage their expectations and deliver outcomes to agreed timescales
  • Identify and deal with any issues or escalate to the Project Manager and/or Partners, where appropriate. Help to seek an effective resolution and communicate with the client accordingly
  • To identify new business opportunities and assign to relevant Partner to follow up
  • To communicate and manage the pipeline of website builds within all relevant partners within the business.
  • To manage the workflow of business to agreed timescales.
  • To co-ordinate the annual renewal of websites
  • Work with the EB Operations Manager to ensure invoices are raised and chased in a timely manner.
  • To participate in appropriate company and departmental training, competence and development initiatives.
  • Ensure websites are built using the compliance procedures built into the system at all times.