Client Account Manager

  • Location

    Birmingham

  • Sector:

    General Insurance

  • Job type:

    Permanent

  • Salary:

    £70000 - £80000 per annum

  • Contact:

    Louise Jolly

  • Contact email:

    ljolly@mbfitzgerald.co.uk

  • Job ref:

    BBBH3851_1658412133

  • Published:

    30 days ago

  • Expiry date:

    2022-08-20

  • Consultant:

    Louise Jolly

Client Account Manager - Reinsurance

Birmingham / Hybrid - £80,000

Duties:

  • Manage the engagement, SLA's and contracts of Third-Party Administrators (TPA's) and Panel Solicitors
  • Liaising with key internal departments including Claims, Operations and Actuarial to manage the continued development of internal MI to support the management of the Business.
  • Further develop and monitor MI to measure performance against SLA's of both Panel and TPA's
  • Collaborate with the senior management team to develop a strategic plan for improving efficiency and reducing costs
  • Responsible for being the centralised contact point between TPA's/Panel and company
  • Represent external service providers in internal meetings and development and rollout of processes and systems
    Responsible for regularly liaising with the Technical Claims team on technical issues and queries.
  • Aid in the monitoring, tracking and updates of Claims Operational processes that emanate from day-to-day operations
  • Manage Monthly and Quarterly meetings with TPA's and Panel

Qualifications and Experience:

  • 2+ years' experience in a Client Manager / equivalent role in insurance
  • Experience and understanding of UKEL claims advantageous