Claims Broker / Technician - US

  • Location

    City of London, London

  • Sector:

    General Insurance

  • Job type:


  • Salary:

    £40000.00 - £50000.00 per annum

  • Contact:

    Teri Mortier

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Consultant:


he Role - Claims BrokerTechnician - North American

We are looking for an experience Claims Technician to join this established Claims team to service claims needs on a daily basis, to provide technical services to the claims department, assisting in resolving queries from other departments/offices and supporting management as and when required.

Duties and Responsibilities

  • Effectively manage daily workload by prioritisation to ensure all tasks are completed within the set time parameters.
  • Ensure all "Urgent" Collections and Claims Bordereaux are processed in a timely fashion.
  • Ensuring clients are provided a prompt and accurate response to correspondence, meeting established service standards, to facilitate swift advice and settlement of Claims.
  • Provide support to all team members, especially in the absence of the Claims Technical Supervisor
  • Production /Maintenance of Claims Bordereaux for presentation to Underwriters
  • Process and Import Monthly Claims Bordereaux on Claims systems.
  • Analysis of claims bordereaux and files, and subsequent production of reports and statics
  • Control loss funds as and when required
  • Assignment of experts to individual claims files
  • Preparation of loss runs when requested by agents and/or Underwriters
  • Responsible for assisting with system development requirements/enhancements
  • Share Market Intelligence with colleagues to maintain an up to date knowledge of important current events

Skills and experience

  • Extensive U.S. Claims Experience in a Claims Technical role.
  • Claims Technical experience of processing and collecting monthly Claims Bordereaux for North American Binding Authority business
  • Numerate, articulate and analytical
  • Good organisational/Timekeeping skills
  • Good verbal and written communication skills
  • Good word and outlook skills
  • Knowledge of ECF/CLASS system